seagullwatchstore.com will service every brand name watch sold on our website for 1 year after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program. Our warranty does not cover "external damage" to the product.
WHAT'S NOT COVERED
Our warranty does not cover any damage resulting from, water/moisture damage. Additionally, our warranty does not cover any damage to the watch case, crystal/glass, watch bracelet / band, watch bezel,dial, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Damage that occurs due to having the watch serviced by a third party null and voids the warranty from seagullwatchstore.com.
This limited warranty does not cover any damage if there is evidence of excessive wear and tear, or if used under conditions which exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.External wear-and-tear from daily, normal use.External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, dial,watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.Defects caused by outside force or improper use. ANY such incidental damages which occur by dropping or banging the timepiece.Any loss of stones or gems on the outer portion of the watch or watch face.Outside modifications and third party repair attempts will void the warranty.Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.Watches that are labeled as water resistant feature a screw down crown. The crown must be screwed down properly at all times to keep the watch casing from receiveing water damage inside the stem. Water damage is not covered under the warranty by us nor any manufacturer.
All customers should contact us by Customer Service ( firstname.lastname@example.org
) before returning any watch. seagullwatchstore will not be responsible for returned watch without notifying us in advance. email us to obtain a return merchandise authorization number (RMA). You must contact us to obtain the RMA number. The RMA must be clearly marked on the outside of the package. Packages sent without an RMA number will be rejected.
When sending your watch to our service location, please pack it carefully and securely.
Be sure to include:
2.Mailing address (street, city, state/province, country, zip code)
3.Preferred phone number (with area code)
4.Email address (To help expedite your repair)
5.Proof of purchase (paypal invoice)
6.A note explaining the nature of the problem.
When shipping, we recommend that you insure your watch against damage, theft or loss. We are not responsible
for damage, theft or loss during shipping. NOTE: PLEASE DO NOT SEND WATCH BOXES. If you have any
questions, please contact Customer Service.